Refund Policy
McClatchie Contracting
Effective Date: November 2025
At McClatchie Contracting, we value transparency and fairness in our client relationships. This Refund Policy outlines the conditions under which refunds may or may not be granted for services provided. It is aligned with Ontario’s Consumer Protection Act and applies to all in-person and digital service agreements.
1. Deposits
We require a standard deposit of 30% of the quoted project cost to schedule and begin work. This deposit is used to reserve materials, subcontractors, and time in our schedule.
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Non-Refundable After Cooling-Off: Once the 10-day cooling-off period has passed, deposits are generally non-refundable.
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Case-by-Case Review: Requests for a refund after this period will be reviewed individually and may be granted in whole or in part depending on how much work has been completed or committed to.
2. Cooling-Off Period
For contracts signed in a client’s home or offsite, clients have a right to cancel within 10 calendar days with full refund of any deposit. This is in accordance with Ontario’s Consumer Protection Act. No reason for cancellation is required during this time.
If the client requests that work begin during the 10-day period, and then cancels, they may be required to pay for any services or materials delivered up to the date of cancellation.
3. Cancellations After Work Begins
If work has begun or materials have been purchased after the cooling-off period, clients may cancel the contract, but refunds will be adjusted accordingly:
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Partial Refund: We may offer a refund for any portion of the work not yet completed or costs not yet incurred.
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No Refund: In cases where a significant portion of work is complete, or materials were custom-ordered, no refund may be available.
4. Client-Initiated Delays or Termination
If a project is delayed or terminated by the client for non-emergency reasons, we reserve the right to retain part or all of the deposit as compensation for lost scheduling time, partial services rendered, or prep work.
5. Refund Process
To request a refund or cancellation, clients must submit a written request by email to info@mcclatchiecontracting.com.
If a refund is approved:
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Payments made by e-transfer or QuickBooks will be returned via the original payment method when possible.
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Refunds will be processed within 10 business days of approval.
6. Contact Us
For any questions about our refund policy or to request a cancellation, please contact: